Privacy Policy

Last Updated: December 11, 2025

SLOTPILOT LTD ("we," "our," "AlerteCrous") respects your privacy. This policy explains how we collect, use, and protect your personal information.

1. DATA CONTROLLER

SLOTPILOT LTD
Company Number: 16598624
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@alertecrous.com

2. DATA WE COLLECT

We collect minimal data necessary for service delivery:

• Telegram User ID (for sending notifications)
• Payment information (processed by Stripe, not stored by us)
• Email address (for purchase confirmations)
• City selection (your chosen monitoring location)
• Subscription start/end dates

We DO NOT collect:

• Personal identification documents
• Physical addresses
• Phone numbers (unless voluntarily provided)
• Browsing history beyond our website

3. HOW WE USE YOUR DATA

• Service delivery: Send housing alerts via Telegram
• Payment processing: Handle subscriptions via Stripe
• Customer support: Respond to inquiries
• Service improvement: Analyze usage patterns (anonymized)

4. DATA STORAGE & SECURITY

• Stored on secure servers in France (EU)
• Encrypted transmission (HTTPS/TLS)
• Access restricted to essential personnel only
• Regular security audits
• Automatic data deletion upon account termination

5. DATA SHARING

We share data ONLY with:

• Stripe (payment processing) - PCI DSS compliant
• Telegram (service delivery platform)

We NEVER:

• Sell your data
• Share with advertisers
• Provide to third parties for marketing

6. YOUR GDPR RIGHTS (EU Users)

You have the right to:

• Access your data (request copy)
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent anytime

To exercise rights: support@alertecrous.com

7. DATA RETENTION

• Active subscriptions: Data retained for service duration
• Expired subscriptions: Data deleted after 90 days
• Payment records: Retained 7 years (legal requirement)
• Support tickets: Retained 2 years

8. COOKIES & TRACKING

Our website uses:

• Essential cookies (session management)
• Analytics cookies (anonymized traffic data)

No advertising or tracking cookies.

You can disable cookies in browser settings (may affect functionality).

9. THIRD-PARTY LINKS

Our website may link to external sites (Telegram, Stripe). We are not responsible for their privacy practices. Review their policies independently.

10. CHILDREN'S PRIVACY

Service intended for users 18+. We do not knowingly collect data from minors under 18. If discovered, data will be deleted immediately.

11. INTERNATIONAL DATA TRANSFERS

Data stored in EU (France). Any transfers outside EU comply with GDPR requirements (adequacy decisions or safeguards).

12. DATA BREACH NOTIFICATION

In case of breach affecting your data:

• We notify authorities within 72 hours (GDPR requirement)
• We notify affected users promptly
• We detail breach nature and mitigation steps

13. AUTOMATED DECISION-MAKING

We do not use automated decision-making or profiling that significantly affects users.

14. POLICY CHANGES

We may update this policy. Changes posted on website with "Last Updated" date. Material changes require explicit consent.

15. CONTACT & COMPLAINTS

Questions or complaints: support@alertecrous.com

EU users may also contact:

• Your national data protection authority
• UK Information Commissioner's Office (ICO)

16. LEGAL BASIS (GDPR)

We process data based on:

• Contract performance (service delivery)
• Legitimate interests (service improvement)
• Legal obligations (payment records)
• Your consent (marketing communications)